Immacolata Tinnirello

After completing my Pre Employment program with ODA in November, 2024, I am looking forward to
entering the industry. I have experience as a pharmacy assistant, which has given me a level of competency
with medical terminology. This along with customer service skills and a desire to work
in the industry make me an ideal candidate for Optical Assistant positions.

SKILLS AND EXPERIENCE

Pharmacy Assistant: 2024 Kapadia Amcal Pharmacy, Glenroy, VIC
• Provide customer service using 7 principles of OTC Medicines Supply Standards.
• Use Med Advisor, Med Flow, NDSS, Sigma, API and Symbion platforms.
• Replenish floor stock.
• Collaborate closely with Pharmacist and couriers.
• Check medications stock and apply credits as needed.

Customer Service and sales: 2023–2024 Pretty Sally Hardware Pty Ltd, Wallan, VIC
• Managed customer queries and orders in person and on the phone.
• Assisted with hiring process of construction equipment.
• Provided high level and personalised customer service at the front desk and Click and Collect counters.
• Updated existing and added new sales data through desktop software, ensuring high data quality.

Customer Service and sales: 2022 – 2023 Provans Timber, Clifton Hill, Melbourne, VIC
• Managed customer queries in person and on phone.
• Provided high level and personalized customer service at the front desk and Click and Collect counters.
• Added sales data through Provan’s software, ensuring high data quality.
• Assisted with complex material return requests.

Receptionist: 2022 ACE Audiology, Bulleen, VIC
• Managed switchboard operation and Inbound/Outbound calls, greeting clients, contacting repairers, assisting with minor hearing aid repairs.
• Worked across two ACE audiology branches.
• Managed phone calls, mail distribution, courier pickups, filing, accounts receivable with Reckon accounting software.
• Scheduling online appointments.
• Actioned customer emails and correspondence.
• Ensuring stock levels of office supplies are maintained.

Melbourne Pathology: 2012- 2022 Melbourne VIC Patient Services Department Phlebotomist
• Managed two Melbourne Pathology branches.
• Collection of blood specimens.
• Organised couriers.
• Supervised and trained new staff.
• Provided high level customer service to all patients.

1993–2012 Myer, Northland, VIC Team leader
• Managing a group of 10 staff members.
• Merchandising and displaying stock for maximum sales profit margin
• Led monthly meetings.

Please contact me via phone or email to discuss any potential opportunities. I look forward to hearing from you! Email: immacolata.tinnirello@gmail.com - Phone: 0424010445