Virgilia Readett
Optical Dispenser, Senior Trainer & Assessor at ACOD Australia & New Zealand
ACOD Australia & New Zealand
Speaker Biography
Virgilia Readett, an experienced Optical Dispenser and ACOD Senior Trainer, has been passionate about optics since 2012. While pursuing her Bachelor of Arts in Communications, she discovered her true calling in the world of eyewear.
Virgilia furthered her expertise by completing her optical dispensing and training and assessment qualifications. Her career has spanned various roles, including supervisory and in-store training positions. She firmly believes that skilled dispensers are essential in achieving optimal visual outcomes for customers.
Virgilia is dedicated to educating and upskilling professionals in the optical dispensing industry. She is excited to continue sharing her knowledge and contributing to the growth and development of the field.
Presentation Synopsis
Improving your Dispensing Outcomes through Behaviour Profiling
Virgilia's presentation will introduce the D.O.P.E. evaluation concept: Dove, Owl, Peacock, Eagle.
By understanding these distinct personality types, optical professionals can enhance their communication and dispensing techniques.
Through case studies and practical tips, you'll learn how to identify each behavioural type and tailor your approach accordingly.
By recognising and addressing the unique needs of each client, you can foster stronger relationships, improve customer satisfaction, and ultimately drive business growth.